Nurse Calls Cops After Woman Seeks Help For Postpartum Depression. Right Call?

Feb 7, 2018
Originally published on February 7, 2018 7:49 pm

Four months after having her second baby, Jessica Porten started feeling really irritable. Little things would annoy her, like her glider chair.

"It had started to squeak," she says. "And so when I'm sitting there rocking the baby and it's squeaking, I would just get so angry at that stupid chair."

She read online that irritability could be a symptom of postpartum depression — a condition that affects up to 1 in 7 women during or after pregnancy, according to the American Psychological Association. In California, where Porten lives, those rates are even higher, spurring state lawmakers to introduce a package of bills to improve mental health screening and treatment for new moms.

Porten hopes they help women avoid what she went through.

She went to Capital OB/GYN, a women's clinic in Sacramento that accepts her Medicaid coverage as payment, to talk about medication options and therapy. Porten admitted to the nurse that she was having some violent thoughts.

"I described maybe hitting myself or squeezing the baby too tight," she says. "But I was very adamant through the entire appointment that I was not going to hurt myself and I was not going to hurt my children."

But, Porten says, the nurse's manner toward her changed. "I could see in that moment that she stopped listening to me," Porten says.

The nurse called the police. The police escorted Porten and her baby to the emergency room. Hospital staff made her change into a gown and took her purse, but they let her keep her diaper bag for the baby. They put them both in a room, under constant watch, though the hospital staff was sympathetic, Porten says.

"It's like, everybody knows I'm not crazy," she says. "Everybody knows that this is normal — but they're following protocol."

Finally, at midnight, 10 hours after she first got to the doctor's office, a social worker sent her home. Porten wrote on Facebook that the whole thing made her feel like a criminal.

"It was all legality," Porten says. "Everybody was protecting their own liability instead of thinking of me."

Administrators at Capital OB/GYN declined to comment. Gary Zavoral, a spokesman for Sutter Health, which runs the emergency room where Porten was taken, says that once a patient arrives in the ER for assessment, hospital staff must follow strict protocols.

"The process is to make sure everybody is safe: the individual's safe, the family's safe, the staff is safe," he says. "The process does take some hours, so 10 hours is not unusual."

When patients reference violent thoughts, it forces doctors to think about things in a different way, says Dr. Melanie Thomas, a psychiatrist at the University of California, San Francisco and Zuckerberg San Francisco General Hospital.

California law allows doctors to involuntarily confine a person with a mental disorder if they are a danger to themselves or others. But Thomas says what constitutes imminent danger can be vague.

"You can imagine a provider, a social worker, any number of people might interpret that phrase in different ways, about what is necessary to report and what isn't," she says.

The laws and medical protocols don't always line up, Thomas says. There have been times she felt asked to rely on legal reasoning over her clinical judgment.

"The fragmented aspects of our system of care make it difficult to get women the help that they really want," Thomas says.

That is one reason lawmakers in Sacramento are now introducing a package of bills to specifically address maternal mental health. Assemblyman Brian Maienschein, R-San Diego, is backing two of them. One would require doctors to screen new moms for depression; under current law, it's voluntary.

"The numbers here are so significant that I think it's something that doctors really should understand and should be prepared to both diagnose and treat," he says. Screening, he adds, also "educates a woman in that situation that this is an issue that may impact her."

Maienschein's other bill would direct the state to tap into a new federal pot of money set aside for postpartum programs and awareness campaigns. It was established under the 21Century Cures Act, which was passed in the final months of the Obama administration.

"Getting federal money is a great thing," Maienschein says. "It's federal money that's available that I'd like to see California have, versus another state."

The legislation has given Jessica Porten a new purpose. People have told her that she should sue Capital OB/GYN for calling the police. But she says no.

"I walk into that waiting room and I see tons of Medi-Cal recipients — so they're all low-income," she says. "If I sue, it's only going to cause monetary damages to a facility that is clearly short on resources."

Instead, Porten says she'll advocate to get the new bills passed in California. She thinks that is the way to help the clinic's physicians and nurses do a better job of helping new moms get the care they need.

"I'm not going to take that away," she says. "I'm going to build it up."

This story is part of NPR's reporting partnership with KQED and Kaiser Health News.

Copyright 2018 KQED. To see more, visit KQED.

ARI SHAPIRO, HOST:

A woman went to the doctor in Sacramento for symptoms of postpartum depression, and a nurse called the cops on her. That story caught the attention of lawmakers in California, who say new mothers need better mental-health screening and treatment. April Dembosky of member station KQED filed this report.

UNIDENTIFIED TODDLER: I want to hold my sister.

APRIL DEMBOSKY, BYLINE: Four months after having her second baby, Jessica Porten started feeling really irritable at little things like her glider chair.

JESSICA PORTEN: And it had started to squeak. And so when I'm sitting there rocking the baby and it's squeaking, I would just get so angry at that stupid chair.

DEMBOSKY: She read online that this could be a symptom of postpartum depression so she and her baby went to a women's clinic in Sacramento.

PORTEN: I briefly described my symptoms and said that I wanted to talk about medication options and therapy.

DEMBOSKY: She admitted to the nurse that she was having some violent thoughts.

PORTEN: I described, you know, maybe hitting myself or squeezing the baby too tight, but I was very adamant through the entire appointment that I was not going to hurt myself and I was not going to hurt my children.

DEMBOSKY: Still, that's when everything changed.

PORTEN: I could almost see at that moment that she stopped listening to me.

DEMBOSKY: The nurse called the police. The police escorted Porten and her baby to a nearby emergency room. Hospital staff made her change into a gown and took her purse, but they let her keep her diaper bag for the baby. They put them both in a room under constant watch.

PORTEN: It's like, everybody knows that I'm not crazy. Everybody knows that this is normal, but they're following protocol.

DEMBOSKY: Finally at midnight, 10 hours after she first got to the doctor's office, a social worker sent her home. She says the whole thing made her feel like a criminal.

PORTEN: It was all legality. Everybody was protecting their own liability instead of thinking of me.

DEMBOSKY: The doctor's office declined to comment. A spokesman for Sutter Health, Gary Zavoral, says the hospital's ER staff was following protocol, and every step was about keeping everyone safe.

GARY ZAVORAL: The process does take some hours. So 10 hours isn't unusual.

DEMBOSKY: California law allows doctors to involuntarily confine a person with a mental disorder if they are a danger to themselves or others. But San Francisco psychiatrist Melanie Thomas says what constitutes imminent danger can be vague.

MELANIE THOMAS: You can imagine how a provider or a social worker, any number of people may interpret that phrase in different ways about what is necessary to report and what isn't.

DEMBOSKY: Lawmakers in Sacramento want to improve how to identify and treat maternal mental health conditions. State Assemblyman Brian Maienschein wants to require doctors to screen new moms for depression. Right now it's a recommendation.

BRIAN MAIENSCHEIN: The numbers here are so significant.

DEMBOSKY: One in 5 women in California have prenatal or postpartum depression.

MAIENSCHEIN: That I think it's something that doctors really should understand and should be prepared to both diagnose and to treat.

DEMBOSKY: He also wants the state to tap into a new federal pot of money set aside for postpartum programs and awareness campaigns. It was established in the new 21st Century Cures Act.

MAIENSCHEIN: Getting federal funding is a great thing. It's money that's available from the federal government that I'd like to see the state of California have versus another state, right?

DEMBOSKY: The legislation has given Jessica Porten a new purpose. People have told her she should sue her doctor's office, but she says, no. She thinks getting the bills passed is the way to help the clinic do a better job. For NPR News, I'm April Dembosky in Sacramento.

(SOUNDBITE OF APHEX TWIN'S "JYNWEYTHEK YLOW")

SHAPIRO: This story's part of a reporting partnership with NPR, KQED and Kaiser Health News.

(SOUNDBITE OF APHEX TWIN'S "JYNWEYTHEK YLOW") Transcript provided by NPR, Copyright NPR.